Returns & Refunds Policy

THE SHORT VERSION

PassivAi® products are digital. Once a file has been downloaded, it cannot be returned, so no refund is offered.
A genuine technical fault, a missed delivery, or a duplicate charge is fixed, quickly and without cost.
Recurring memberships can be cancelled at any time. Cancelling stops the next payment, it does not refund the period already paid for.
Every product carries a 100% satisfaction guarantee: support until it works for you, not a refund.

Digital products

Every PassivAi® product, including prompt packs, templates, courses, funnel builds and the NOAM tools, is delivered digitally, straight to your account or your inbox, the moment payment clears. Because the files are yours to keep and use from that point, they cannot be returned in the way a physical item can. No refund is offered once a product has been downloaded, opened, or accessed, whichever happens first.

This is standard across digital products generally. You are buying the file and the licence to use it, not a physical good that can be sent back.

Buying the wrong product

Read the product page carefully before you buy. Each one sets out what is included, the format of the files, and who the product is built for. If you are unsure whether something is the right fit, ask through the contact page before you check out. Once a product has been delivered, choosing the wrong one is not grounds for a refund, though support will always point you towards a better fit for what you are trying to achieve.

Delivery problems and payment errors

Files have not arrived. Check the spam or junk folder first, then confirm the email address used at checkout. Automated delivery can take up to ten minutes.

Still nothing after ten minutes? Contact support with the order email address. Missing delivery is resolved by resending the files, not by a refund, since the product itself is not at fault.

Charged twice, or charged the wrong amount? Contact support with the order email address and the two transaction dates. A genuine duplicate or billing error is corrected promptly.

Technical faults

If a product is faulty, a file is missing, or something will not open, that is fixed. Contact support with the order email address and a description of the problem, including a screenshot if you have one. The fault is corrected or a working copy is sent, usually within one working day. A genuine technical fault is fixed, not refunded, so the product still ends up in your hands in working order.

When a refund is not due

Because access to digital products and community areas is granted immediately, a refund is not due where access has been used, shared, or removed for any of the following reasons:

Misuse of a product outside its stated licence or purpose
Unauthorised sharing, resale, or redistribution of files
Non-payment or a reversed or disputed payment
Breach of the Terms & Conditions or the EULA
A security concern or suspected fraudulent activity on the account

Full detail on how each product may be used sits in the EULA and the Terms & Conditions, both agreed at checkout.

Membership and community access

Recurring memberships, including Infinity Lab community access, can be cancelled at any point from your account or by contacting support. Cancelling stops the next payment. It does not refund time already paid for within the current billing period, and access continues until that period ends.

The satisfaction guarantee

Every PassivAi® product carries a 100% satisfaction guarantee. This is not a refund and it is not time-limited. It means that if a product is not delivering the result it promises, support works with you to apply it properly, walk through the setup, or point you at the exact next step, until it does.

The guarantee is tied to using the product. Getting hands-on help is the fastest route to the outcome you bought it for, and it is available for as long as you need it.

How to get help

Every request above goes through the same route. Use the contact page and include your order email address and a short description of what has happened. NOAMi, the trained PassivAi® agent, answers common questions immediately. Requests that need a person are usually answered within one working day.

Questions, answered directly

Can I get a refund if I change my mind after downloading?

No. Once a digital product has been downloaded, opened, or accessed, it has been delivered in full, and a refund is not offered.

I bought the wrong product for my needs, what happens now?

Contact support with your order details. A refund is not due, but support will point you towards the product that fits what you are trying to do.

Can I share the files I have bought with someone else?

No. Products are licensed for personal use only under the EULA agreed at checkout. They cannot be resold, shared, or redistributed.

How long does a fault take to fix?

Most faults are resolved within one working day of contacting support with the order email address and a description of the problem.

Does cancelling my membership refund the current billing period?

No. Cancelling stops the next payment. Access continues until the end of the period already paid for.

Questions about an order, a fault, or how to use a product you have bought? The contact page reaches the support team directly, and NOAMi, the trained PassivAi® agent, can often answer straight away.