New enquiry arrives
Website form or email triggers the workflow.
FOLLOW PASSIVAI YOUR WAY
RSS is a free way to follow websites without joining another email list or remembering to check for updates. Choose an RSS reader once and new PassivAi articles will appear there automatically.
RSS is free. You can stop following the feed whenever you like.
For UK sole traders, independent services and small businesses
Use AI agents and automation to turn enquiries, bookings, follow-ups and admin into connected workflows that follow your approved rules. Start with one small task or have a digital team built around the way your business works.
Price agreed before work startsNo sales call
Stop spending paid working hours on routine admin
One small repetitive task is often the smartest place to start. Choose the job that keeps interrupting your day.
Capture messages, send a prompt acknowledgement and flag the ones that need you.
Send confirmations, reminders and sensible follow-ups using your own rules.
Sort emails, organise documents and move approved details between apps.
Keep customer enquiries moving while you do paid work
A customer messages a mobile dog groomer during an appointment. A connected workflow can acknowledge the enquiry, check what information is missing and tell the owner what needs attention.
Website form or email triggers the workflow.
Approved rules identify missing information.
An agreed acknowledgement can be sent.
Exceptions are flagged for a decision.
Get the system you need without another app to manage
Using ChatGPT to draft a message still leaves someone to copy it, record the enquiry and remember the next step. Connected automation can handle approved parts of that journey.
Compatibility, platform subscriptions and permissions are confirmed during scoping. Some tasks are better handled with ordinary automation than an AI agent.
Get experienced help connecting your business systems
Your automation is planned around how customers find you, contact you and book with you, so every step connects properly. You get a setup that is tested, explained and easy to manage, without having to learn the technical side yourself.
Ask for a demonstration of the proposed flow, with real steps and approval points, before accepting the build.
The written scope identifies the apps, rules, actions, testing and handover. Any additional work is quoted separately.
Credentials, access permissions, ownership and the ability to disable the workflow are agreed before implementation.
“Kerry’s knowledge about workflow automation astounds me. She has made our processes work incredibly efficiently and is at her best when given a challenge.”
“This report saved me at least 10 hours this week. I changed the product before running a large campaign and saved over 45,000 yen in campaign costs.”
“I’m in a better position with my marketing than ever. In two months, the business increased profits and the route ahead became much clearer.”
Get a digital team that follows your business rules
Each assistant has a specific job and knows when to pass work along or ask for your approval.
Get the right work done your way, every time
Your approved procedures become the instructions and reference material for routine work.
What this actually means for your business
Provide your approved answers, prices and customer policies. An assistant uses those references when drafting a response.
Decide which details must be checked, what may run automatically and what needs your approval.
Test everyday and awkward enquiries, connect the agreed tools and receive a recorded handover.
Give your busiest days fewer interruptions
The same approach works across different trades and small businesses. The routine jobs change, but the principle is simple.
Enquiries are answered while you work, so no booking slips away.
Enquiries are logged and followed up, so no job relies on memory.
Customer questions are answered quickly, so you can focus on sales.
Get routine work handled from just £49
Start with one small piece of work, or choose a connected AI team built around your procedures.
Find the first job to automate
What you receive A written priority recommendation, feasibility notes and a recorded explanation of one task.
Right nowYou are guessing what to automate first.
After setupYou have a clear next step.
What is included
From£49One-off starting price. Scope fixed in writing. Third-party AI or software charges are separate.
Pinpoint my most time-draining task and get a clear plan →Simple automation
What you receive One defined trigger and limited actions across up to two compatible apps, with tests and handover.
Right nowYou repeat the same steps every day.
After setupThe predictable steps run to agreed rules.
What is included
From£149One-off starting price. Scope fixed in writing. Third-party AI or software charges are separate.
Automate one repetitive job and win back time every week →Enquiry follow-up
What you receive One enquiry source, tracking, acknowledgement, owner notification and one controlled follow-up.
Right nowNew leads pile up while you are busy.
After setupEnquiries are logged and the next step is flagged.
What is included
From£249One-off starting price. Scope fixed in writing. Third-party AI or software charges are separate.
Capture every new enquiry and turn more into paying work →Your own instructed AI assistant
What you receive One narrow AI role using one approved knowledge source, with review rules and exception handling.
Right nowEvery question still needs your personal attention.
After setupA helper drafts or sorts work using approved information.
What is included
From£395One-off starting price. Scope fixed in writing. Third-party AI or software charges are separate.
Get an assistant trained on my rules to handle routine questions →Bespoke connected agent team
What you receive A written scoped system connecting several roles and workflows, with access rules, tests and handover.
Right nowSeveral people or apps pass jobs back and forth.
After setupDefined helpers pass tasks through one tested workflow.
What is included
From£995One-off starting price. Scope fixed in writing. Third-party AI or software charges are separate.
Get a proposal for an AI team that runs a whole routine for me →Optional ongoing care
What you receive A small agreed care allowance, event-led alerts where supported and clear response terms.
Right nowBroken connections or changed rules can go unnoticed.
After setupYou have an agreed route for alerts and minor fixes.
What is included
From£29 / monthMonthly care with agreed limits. Third-party AI or software charges are separate.
Keep my automations monitored so problems are fixed quickly →The approved starting prices are shown. A fixed written scope and price are agreed before work begins. More complex work is quoted separately.
Keep the automations you rely on working reliably
Logins expire, software changes and procedures move on. A sensible care plan gives you an agreed route for support.
Optional care starts from £29/month for a tightly defined setup. It does not include unlimited repairs or 24-hour human intervention.
Know the cost and the next step before committing
For a simple, clearly scoped service, the ideal route is direct payment followed by a short onboarding form. For bespoke work, the first step is a written brief and a fixed proposal.
Know the exact task, compatible systems, price, exclusions and expected delivery schedule.
Provide approved examples and access using an agreed secure method. Receive written progress updates if needed.
Receive instructions, a recorded walkthrough and clearly defined initial correction and support terms.
Get your setup delivered without sales calls
Share the job you want handled. Everything else starts with a clear written brief and fixed quote.
A short written brief is enough to begin.
Scope, permissions and fixed price first.
Normal and awkward cases are checked.
You receive instructions and a recorded handover.
Know exactly what you are buying before you pay
Ordinary business automation follows fixed steps, such as sending a confirmation email whenever a form is submitted. An AI agent, sometimes called agentic AI, can read, sort and draft information, such as classifying an enquiry or writing a suggested reply, following instructions you have approved. Many small businesses use both together: automation moves the information between apps, and an AI agent handles the steps that need judgement.
Yes. An AI agent or AI assistant can be set up to follow your own business procedures, using your approved checklists, standard operating procedures (SOPs), FAQs and example replies as its instructions and reference material. This does not usually mean retraining an AI model. Your existing documents are used to guide how the AI agent responds and what it does.
AI automation can usually connect to the apps and software your business already uses, such as email, booking systems, CRMs, forms and spreadsheets, provided those tools offer a connection. Compatibility depends on the available integrations, your account permissions and any provider charges. Your existing apps are checked before the scope is agreed, so you know what will connect before you pay.
An AI agent only replies to your customers without your approval for the specific actions you have explicitly agreed it can handle on its own. Everything else waits for you. Sensitive, unusual or high-value enquiries can be sent back to you to review and approve before anything is sent, so you stay in control of what your customers receive.
If your business automation stops working, error handling and alerts can flag the failure so it does not go unnoticed, where the connected apps support this. An optional maintenance agreement sets out how a broken automation is investigated, which minor fixes are included and what fallback steps keep your business running while it is repaired.
Ongoing maintenance for an AI automation starts from £29 a month for a small, clearly defined setup. More complex systems with several connected apps or AI agents are quoted separately. Software subscriptions and AI usage charges from providers such as Make or OpenAI are not included in the maintenance fee and are paid separately.
No. You do not need a sales call or meeting to get AI automation set up for your business. The process is written and remote: you describe the task in writing, receive a fixed written quote, and at handover you get a recorded video walkthrough showing how your new automation works.
Yes. You can start by automating just one task in your business, such as answering enquiries, sending booking reminders or following up quotes. Starting with one repetitive admin task is often the most cost-effective way to try business automation, and more tasks can be added later once the first one is working.
Ownership of the automation system, the account access, the login credentials and any third-party software subscriptions are agreed in writing before any work begins. This means you know exactly who owns each part of your automation, and who can switch it off, before it is built.
Keeping your customer data safe is planned during the scoping stage, before any AI agent or automation is built. This covers what data is accessed, how long it is kept and which actions need your approval. Any legal or sector-specific data protection requirements, such as UK GDPR, need to be assessed for your particular business and workflow.
After you pay for a fixed-price automation setup, you receive a written onboarding questionnaire and instructions for sharing access to your apps securely. Where online checkout is not yet available for your chosen service, the process starts with a written enquiry and a fixed proposal instead, so you see the full scope and price before paying.
AI automation can add extra costs, because tools such as Make, email platforms, booking software and AI models like ChatGPT may charge their own subscription or usage fees. Your written scope lists the third-party software and AI charges you can expect, and who pays them, before your automation is set up.
If your automation goes wrong straight after handover, the written agreement sets out what counts as a setup fault, how long you have to report it and how it will be corrected. Larger changes or new features you request after handover are quoted separately.
How long it takes to set up AI automation for a small business depends on how compatible your software is, how complete your instructions are and how much is included in the agreed scope. You receive an estimated delivery schedule in writing before you pay, so you know when your automation will be ready.
AI agents can sometimes give incorrect answers, so the risk is managed in several ways: testing before launch, restricted permissions, approved instructions and human review of anything important. Sensitive or unusual customer questions can be routed to you or a member of your team instead of being answered automatically.
A cheap chatbot or automation template can work well for a simple, standard task. A bespoke AI automation is worth paying for when the work needs to follow your own business rules, connect the systems you already use, handle exceptions and awkward cases, and be properly tested and documented so you can rely on it.
Start saving time with one clear written brief
From one routine automation to a connected team of digital helpers, your next step is a short written brief.